Connect Consulting Solutions helps hotels and hotel groups take control of their technology — from PMS and CRS implementation to distribution tech stack strategy. Increasing operational efficiency, profitability and guest satisfaction, whether you're a reputable global chain or an independent boutique property.
At Connect Consulting Solutions, our mission is simple: to help hotels navigate the complexity of modern hospitality systems with confidence. We offer tailored strategies to increase profitability and elevate guest experience — without the jargon, without the overwhelm.
We assess your current systems and processes and identify the highest-value opportunities for improvement.
We don't just advise and leave. We work alongside your team to make every recommendation a practical reality.
From PMS migrations to full distribution stack overhauls, we manage delivery so your team can keep running the hotel.
Each engagement is shaped around your specific challenges. We don't apply templates — we apply experience.
We audit your end-to-end booking process, identify friction and implement cleaner, more reliable systems — reducing errors and saving your front desk hours every single day.
Your PMS, CRS, channel manager and booking engine need to work as one coherent system. We audit your current setup, identify gaps and build a clear roadmap to a stack that performs.
Too much OTA dependency erodes margin. We help you find the right balance — optimising your channel mix, improving listings, and building a direct booking strategy that works for your property.
Selecting and implementing a Property Management System or Central Reservations System is one of the most consequential technology decisions a hotel makes. We guide you through the process with objectivity — matching your operational requirements to the right platform — then manage the full implementation to minimise disruption and maximise team adoption from day one.
The challenges differ by scale — whether it's a reputable global chain or an independent boutique property, the need for clarity, efficient systems and operational confidence is universal.
You're close to every decision in the business. That's a strength — but it also means you're absorbing complexity when systems don't work. We give you the clarity to step back and lead.
You know what needs to change. The challenge is making the case internally, finding the right solution, and delivering it without disrupting day-to-day operations. We help you do all three.
Managing multiple properties means managing technology complexity at scale. Inconsistent systems and misaligned distribution strategies compound across every property. We bring the structure to standardise and optimise.
We adapt to how your business works — not the other way around. But most engagements follow a clear, structured path from first conversation to measurable outcome.
We spend 45–60 minutes understanding your property, your team structure, your systems, and your biggest challenges. This call is free and carries no obligation — but most clients tell us it's already valuable in itself.
Free & no obligationWe conduct a structured review of the areas most relevant to your challenges — whether that's your distribution tech stack, booking systems, channel strategy, or PMS and CRS configuration. We come back with clear findings and honest recommendations.
Structured & objectiveWe present a clear scope of work with defined deliverables, timelines and fees. We work on both project and retained bases depending on what makes sense for your situation. No surprises, no scope creep.
Transparent & fixed-scopeWe do the work — alongside your team, not in isolation from them. Regular updates, clear milestones and practical outputs your team can use from day one.
Hands-on & collaborativeAt close of each engagement we review against agreed objectives and ensure your team has everything they need to sustain improvements independently. Ongoing retained support is also available.
Outcomes-focusedI set up Connect Consulting Solutions because I kept seeing the same thing: hotels with great teams, great ambitions, and systems that were quietly letting them down. Whether it's a PMS that nobody's properly configured, an OTA strategy that's evolved without any real thought behind it, or a CRS implementation that went sideways — I've seen it all, and I know how to fix it.
I work directly with every client myself. You won't get passed around or handed to a junior. When you book a call with me, you get me — someone who's spent years in and around hospitality technology and genuinely cares about getting it right for your property, not just ticking a box.
I'm based in Harrogate and work with hotels across the UK and beyond. If you're not sure whether I can help, just reach out. The first conversation is always free, and I'll always be straight with you.
We believe that informed hoteliers make better decisions. That's why we're building a free knowledge hub — practical guides, system comparisons, OTA updates and operational insights from Clare and the wider industry.
No spam. Unsubscribe any time. Your data stays with us.
A 45-minute call with Clare Bastiman — no pitch, no obligation. Just an honest conversation about your property, your systems, and where we can genuinely help.
No obligation, no pitchWe won't try to sell you something you don't need. If we can't help, we'll say so.
You speak directly with ClareNo junior consultants or account managers. Clare takes every initial call personally.
Response within one business dayWe'll confirm a time and send a short agenda so you know what to expect.
Completely confidentialEverything you share stays between us. Always.